Shipping policy

VIVIAZIA — Shipping Policy

Last Updated: August 11, 2026

Thank you for shopping with VIVIAZIA. We are committed to providing a smooth and reliable shopping experience. Please review the shipping information below before placing your order.

1. Shipping Destinations

VIVIAZIA currently ships orders to addresses within the United States.

At this time, we do not ship to international destinations outside the United States.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding U.S. holidays and other applicable holidays.

During periods of high order volume, promotions, holidays, or unexpected circumstances, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

3. Estimated Delivery Time

After your order has been processed, estimated delivery times are generally:

7–14 business days

Please note that delivery times are estimates and are not guaranteed unless otherwise stated at checkout.

Actual delivery times may vary depending on:

  • Shipping carrier;

  • Shipping method;

  • Product availability;

  • Destination;

  • Customs or import processing;

  • Weather conditions;

  • Holidays;

  • Carrier delays;

  • Incorrect or incomplete shipping information; and

  • Other circumstances outside our reasonable control.

We encourage customers to allow the full estimated delivery window before contacting us regarding a delayed order.

4. Shipping Costs

Available shipping options and applicable shipping charges will be displayed at checkout.

From time to time, VIVIAZIA may offer promotional or free shipping on selected products or orders.

Any applicable shipping promotion will be clearly stated on our website or at checkout.

5. Order Tracking

Once your order has been shipped, we will provide tracking information when available.

Tracking information may take several business days to become active after the shipping carrier receives and scans the package.

Please note that tracking updates may not appear immediately.

You can use the tracking information provided in your shipping confirmation email to monitor the progress of your order.

6. Shipping Delays

While we make reasonable efforts to ensure orders arrive within the estimated delivery timeframe, VIVIAZIA cannot guarantee a specific delivery date unless a guaranteed delivery service is expressly offered.

Delays may occur because of:

  • Carrier disruptions;

  • Severe weather;

  • Customs or import procedures;

  • Increased holiday shipping volume;

  • Incorrect or incomplete addresses;

  • Transportation disruptions;

  • Unexpected logistics issues; or

  • Other circumstances beyond our reasonable control.

If an order is significantly delayed, please contact us and we will do our best to investigate the shipment with the carrier or fulfillment provider.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify your:

  • Full name;

  • Street address;

  • Apartment or unit number;

  • City;

  • State;

  • ZIP code; and

  • Contact information.

VIVIAZIA is not responsible for delays, lost packages, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If a package is returned to the sender because of an incorrect or incomplete address, additional shipping charges may apply if you request that the package be shipped again.

8. Lost, Stolen, or Marked-Delivered Packages

If tracking information shows that your package has been delivered but you cannot locate it, please:

  1. Check around your property and any designated delivery areas.

  2. Ask household members or neighbors whether they received the package.

  3. Contact the shipping carrier for additional delivery information.

  4. Contact us if the package remains missing.

Once a carrier confirms delivery to the address provided at checkout, VIVIAZIA cannot guarantee recovery of the package.

For suspected lost or stolen packages, we may work with the carrier to investigate the shipment and determine what resolution may be available.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

  • Your order number;

  • Clear photographs of the shipping package;

  • Clear photographs of the damaged product; and

  • A description of the damage.

Do not discard the product or packaging until we have completed our investigation, as the carrier or fulfillment provider may require photographic evidence.

Depending on the circumstances, VIVIAZIA may offer a replacement, reshipment, refund, or another appropriate resolution.

10. Missing or Incorrect Items

If you receive an order with a missing or incorrect item, please contact us as soon as possible.

Please include:

  • Your order number;

  • A description of the missing or incorrect item; and

  • Photographs of the package and items received, if applicable.

We will investigate the issue and provide an appropriate resolution.

11. Multiple Items in One Order

If your order contains multiple products, your items may occasionally be shipped separately.

This can happen when products are fulfilled from different locations or through different fulfillment channels.

If your order arrives in multiple packages, you may receive separate tracking numbers.

You will not be charged additional shipping fees solely because your order is shipped in multiple packages unless the applicable shipping charge was clearly disclosed at checkout.

12. Customs, Duties, and Import Charges

Orders may be fulfilled from international locations depending on product availability and our fulfillment arrangements.

Customers may be responsible for any applicable customs duties, taxes, or other charges imposed by government authorities where legally applicable.

VIVIAZIA does not control customs processing times and cannot guarantee that an order will not be subject to additional customs procedures or charges.

13. Order Changes and Cancellations

If you need to change your shipping address or cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate requests before the order enters processing or shipment.

Once an order has been processed or shipped, we may no longer be able to change the shipping address or cancel the order.

14. Delivery Estimates and Consumer Rights

The delivery times displayed on our website are estimates unless we expressly state otherwise.

If we are unable to ship your order within the timeframe promised at the time of purchase, we will provide any notice, cancellation, refund, or other remedy required by applicable law.

Nothing in this Shipping Policy is intended to limit any consumer rights or protections that cannot legally be excluded.

15. Returns and Refunds

Shipping terms for returned products are governed by our Return & Refund Policy.

Unless otherwise stated in that policy:

  • Customers are responsible for return shipping costs for eligible customer-initiated returns.

  • Returns must generally be requested within 15 calendar days of receiving the order.

  • Products must meet the applicable return conditions.

  • Defective, damaged, or incorrectly shipped items may qualify for a replacement or refund in accordance with our Return & Refund Policy.

Please review our complete Return & Refund Policy before returning an item.

16. Contact Us

If you have questions about your order or shipping, please contact us:

VIVIAZIA
Email: info@viviazia.com

Website: https://www.viviazia.com/

When contacting us about an order, please include your order number so we can assist you as quickly as possible.

VIVIAZIA
Little moments. Big love.