Terms of service

VIVIAZIA — Terms of Service

Last Updated: August 11, 2026

Welcome to VIVIAZIA. These Terms of Service ("Terms") govern your use of the VIVIAZIA website and your purchase of products through our online store.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About VIVIAZIA

VIVIAZIA is an online lifestyle store offering carefully selected products for babies, children, parents, families, and the home.

Our store is operated through Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

These Terms apply to purchases made through our online store and to your use of our website.

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are at least 18 years old, or you are using the website with the involvement and permission of a parent or legal guardian.

  • The information you provide during checkout is accurate and complete.

  • You will use our website only for lawful purposes.

  • You will not use our website to engage in fraudulent, abusive, or unlawful activity.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, materials, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen settings.

  • Minor variations may occur between product batches.

  • Product packaging may occasionally differ from photographs.

  • Measurements may have reasonable manufacturing tolerances.

  • Product availability may change without notice.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

We also reserve the right to limit quantities or discontinue products without notice.

4. Baby and Children's Product Safety

The safety of babies and children is extremely important to VIVIAZIA.

Customers are responsible for carefully reading and following all product instructions, warnings, age recommendations, weight limits, care instructions, and other safety information provided with a product.

Never leave a baby or child unattended while using a product that requires adult supervision.

Products must be used only for their intended purpose and in accordance with the manufacturer's instructions.

If you believe that a product may be unsafe, defective, damaged, or subject to a safety concern, stop using the product immediately and contact us.

For applicable children's products, VIVIAZIA works to ensure that required safety and compliance obligations are addressed before products are offered for sale.

5. Orders

When you place an order through our website, you are making an offer to purchase the products in your cart.

After placing an order, you will generally receive an order confirmation by email.

An order confirmation does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to refuse, cancel, or limit an order for reasons including:

  • Product availability;

  • Pricing or listing errors;

  • Suspected fraud or unauthorized transactions;

  • Incorrect customer information;

  • Shipping restrictions;

  • Supplier or fulfillment issues; or

  • Other circumstances that prevent us from reasonably fulfilling the order.

If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method.

6. Pricing

All prices displayed on our website are shown in U.S. dollars (USD) unless otherwise stated.

We reserve the right to change product prices at any time without prior notice.

A price change will not affect an order that has already been accepted and confirmed, except where required to correct an obvious pricing or listing error.

7. Payment

We accept payment methods displayed at checkout.

By submitting payment information, you represent that:

  • You are authorized to use the payment method;

  • The information provided is accurate;

  • The transaction is authorized by you.

Payment may be processed by third-party payment providers.

8. Shipping and Delivery

We currently ship orders to customers in the United States.

Shipping times shown on our website are estimates unless expressly stated otherwise.

Delivery times may be affected by:

  • Order processing;

  • Product availability;

  • Carrier delays;

  • Weather;

  • Customs or import processing;

  • Holidays;

  • Incorrect or incomplete shipping information;

  • Unexpected logistics disruptions; or

  • Other circumstances outside our reasonable control.

We will make reasonable efforts to process and ship orders within the timeframe communicated at checkout or on the product page.

If we cannot ship an order within the promised timeframe, we will provide any notices and options required by applicable law.

9. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

VIVIAZIA is not responsible for delays or additional shipping costs caused by:

  • Incorrect addresses;

  • Missing apartment, unit, or house numbers;

  • Incorrect ZIP codes;

  • Incorrect recipient information; or

  • Other inaccurate shipping information provided by the customer.

If a package is returned because of incorrect or incomplete information provided by the customer, additional shipping charges may apply if the customer requests that the order be shipped again.

10. Returns and Refunds

Our return and refund rules are governed by our Return & Refund Policy, which forms part of these Terms.

Customers may generally request a return within 15 calendar days of receiving their order, subject to the conditions stated in our Return & Refund Policy.

Customer-initiated return shipping costs are generally the responsibility of the customer.

For defective, damaged, or incorrectly shipped products, VIVIAZIA may provide a replacement, reshipment, refund, or other appropriate resolution in accordance with our Return & Refund Policy and applicable law.

Please review our complete Return & Refund Policy before making a purchase.

11. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order has entered processing or shipment.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If cancellation is no longer possible, the customer may need to follow our return procedure after delivery.

12. Exchanges

Unless otherwise stated on the product page or in our Return & Refund Policy, VIVIAZIA does not generally provide direct exchanges.

If you require a different product, size, color, or variation, you may be required to return the original item and place a new order.

13. Promotions and Discounts

From time to time, VIVIAZIA may offer discounts, promotional codes, sales, bundles, or other special offers.

Unless otherwise stated:

  • Promotional codes cannot be combined.

  • Promotional codes cannot be exchanged for cash.

  • Promotions may have expiration dates.

  • Certain products may be excluded from promotions.

  • We reserve the right to modify or terminate a promotion where permitted by law.

Additional terms may apply to individual promotions.

14. Intellectual Property

All content on the VIVIAZIA website, including but not limited to:

  • Brand names;

  • Logos;

  • Product descriptions;

  • Photographs;

  • Graphics;

  • Designs;

  • Text;

  • Videos;

  • Website layout; and

  • Other original materials

is owned by or licensed to VIVIAZIA and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, copy, sell, publish, or commercially exploit our content without our prior written permission.

VIVIAZIA is a brand name associated with our business and may not be used in a manner that implies an unauthorized affiliation or endorsement.

15. User-Submitted Content

If you submit reviews, photographs, comments, testimonials, or other content to VIVIAZIA, you represent that:

  • You own or have permission to use the content;

  • The content does not violate another person's rights;

  • The content is not fraudulent or misleading; and

  • The content does not contain unlawful, abusive, threatening, or inappropriate material.

By submitting content, you grant VIVIAZIA a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content for business and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

16. Prohibited Uses

You may not use our website or services to:

  • Violate any applicable law or regulation;

  • Commit fraud;

  • Submit false or misleading information;

  • Attempt unauthorized access to our website or systems;

  • Interfere with website functionality;

  • Upload malicious code or harmful software;

  • Scrape or copy website content for unauthorized commercial purposes;

  • Abuse our return, refund, promotion, or customer-support policies;

  • Impersonate another person or business; or

  • Engage in any activity that could damage VIVIAZIA, our customers, or our website.

We reserve the right to refuse service or terminate access where permitted by law.

17. Third-Party Services

Our website may use third-party services, applications, payment processors, shipping providers, analytics providers, advertising platforms, and other third-party services.

These third parties may have their own terms and privacy policies.

VIVIAZIA is not responsible for the independent practices, content, or policies of third-party services that we do not control.

18. Website Availability

We do not guarantee that our website will always be:

  • Available;

  • Error-free;

  • Secure;

  • Uninterrupted; or

  • Free from viruses or other harmful components.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.

19. Disclaimer

To the fullest extent permitted by applicable law, our website and services are provided on an "as available" and "as is" basis.

We do not guarantee that:

  • The website will always operate without interruption;

  • Product information will always be completely error-free;

  • Products will meet every individual customer's preferences or expectations; or

  • The website will always be free from technical errors.

Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot legally be excluded or limited under applicable law.

20. Limitation of Liability

To the fullest extent permitted by applicable law, VIVIAZIA and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to:

  • Your use of our website;

  • Your inability to use our website;

  • Your purchase or use of a product;

  • Shipping delays outside our reasonable control; or

  • Other matters related to our services.

Nothing in these Terms limits liability where such limitation is prohibited by law, including liability that cannot legally be excluded or limited.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless VIVIAZIA and its owners, employees, contractors, service providers, and affiliates from claims, losses, liabilities, damages, expenses, and reasonable legal fees arising from:

  • Your violation of these Terms;

  • Your misuse of our website;

  • Your violation of applicable laws;

  • Your violation of another person's rights; or

  • Your fraudulent or unauthorized use of our services.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws governing the business and the transaction, without regard to conflict-of-law principles.

Nothing in this section is intended to deprive consumers of rights or protections that cannot legally be waived under applicable federal or state law.

23. Changes to These Terms

We may update or modify these Terms from time to time.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

25. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the agreement governing your use of our website and purchases from VIVIAZIA, except where additional terms expressly apply.

26. Contact Information

If you have questions regarding these Terms, your order, or our policies, please contact us:

VIVIAZIA
Email: info@viviazia.com

Website: https://www.viviazia.com/

VIVIAZIA
Little moments. Big love.